CIBC EAML

At a glance

Business Need

CIBC’s Enterprise Anti-Money Laundering (EAML) team wanted to improve operational efficiency and satisfaction of AML investigators by creating a new tool to consolidate various systems.

Goals

Role

I led the design — planning, working with stakeholders, running workshops and research sessions, and creating various design deliverables including interactive prototype.

Proposed Impact

Improve the adoption of the new tool by applying a human-centred design approach to its development.

Produce the "Art of the possible" prototype to get stakeholder buy-in, including upper management and investigators themselves.

The project would save 33 full-time equivalent costs — about $1.3 million dollars.

Immediate Results

Improved usability based on qualitative feedback

Design thinking knowledge shared across organization

$600,000 in consulting cost saved

This project would not have been possible without the support from business leads Nic Conolly and Naomi Sirota, UX researcher Justin Lau, and other SME's.

Delivered recommendations

Improving the adoption

Recommendations on change management including setting clear vision and objectives, engaging investigators during design, communication strategy, and relevant training and development

Improving the usability