Overall, I have 5 years of full-time design experience, mostly in Fin/Insurtech — but also in healthcare, cybersecurity, and government.
My specialty is product strategy and delivery — defining opportunities and choosing the best path forward.
Leading the design of the post-login web experience, focused on digital adoption and customer engagement.
Rebuilt post-purchase registration with three dev teams, legal at the table, and eight weeks to ship.
Led the redesign of 7 core self-serve transactions for Ontario's SABS regulatory changes, turning a compliance deadline into a systematic UX overhaul.
UX strategy consulting across the bank, from Wealth Management to Client Experience.
Closed the gap between business ambition and experience execution, delivering a north star, research-backed design direction, and proof the strategy was working.
Helped build a medical billing tool for clinics without billing departments, processing $3M+ in payments yearly.
Built internal tools and workflows supporting in-house cybersecurity experts — triage to resolution.
Research to improve feedback collection on Ontario.ca.